Policies

1. Return Policy

We want your entire experience with Magnetific to be exceptional from beginning to end. If for any reason you’re not satisfied with the product you receive, we’re here to help.

Our return policy covers items in new condition up to 30 days after the date you ordered. If you’ve decided you don’t like what you ordered after having it in your home for a couple of weeks, no problem.

In order to return your item, click here to open our returns portal. Simply follow the steps on screen to print your return shipping label, and then place your package in the mail! You will receive a full refund for your item(s) less the return shipping charge. If you have thrown away your original packaging, please note that we are unable to provide additional return packaging.

2. Cancellations

Due to our highly automated process, orders go immediately into production. Once your order has been submitted, it is not possible to cancel.

3. Damaged In Transit Or Manufacturer Defect

We know how frustrating this situation can be. If we made a mistake, or your item was damaged in transit, we’ll take care of it. And don’t worry – shipping charges are on us, both for the returned item and the replacement.

If you received a damaged or defective product, please reach out to us within 30 days from the date you placed your order so we can replace it for you. You can reach us at [email protected] It would be helpful if you could provide us with your order number and photos of the damage or defect.

4. Incorrect Item

Our standard for quality is uncompromising. However, sometimes we do make a mistake and ship the wrong item(s). If you happen to receive an incorrect item from us, don’t worry – we’ll take care of it quickly and hassle-free at no cost to you!

Please reach out to us, within 30 days from the date you placed your order, at [email protected] and we’ll be happy to help.

5. Changes To Your Order

When creating your own custom print, we provide many opportunities for you to review, revise and cancel the order process before placing your order. We are able to offer our products at affordable prices due to the efficiency of allowing you to create and modify your own products. We are not responsible for reviewing, revising or canceling orders, products or images once an order has been placed and your order is final as is.

FAQ

GENERAL FAQ

What Is Magnetific?

The brand of our displays. See our About Us page to learn more.

What Payment Options Do You Accept?

We accept all major credit cards, PayPal, Venmo, Apple Pay, and Amazon Pay.

Discount Codes And Promotions

We offer discount codes and different promotions.
Details and terms are included in the offer display in the channel or medium it is displayed.

Where Do I Find Purchase History?

Purchase history and other shopping related information is available for registered users and can be found under Shopping Account in the main menu at the top of the webpage.

What Is The Privacy Policy Of The Website?

Please see Privacy Policy for more information.

Does This Website Use Cookies?

Yes and they are necessary cookies to enable the functionality offered by the website but not only. Please see Cookie Policy for more information.

SHIPPING FAQ

When Will My Order Ship?

All orders are made to order. This means that your order will not be created until it has been submitted. Your order will be processed as soon as possible, but we do try our best to complete the oldest orders first. Please take note of the shipping time frame listed in the description for each product. Most orders ship within 3-7 business days from the time your order is received.

How Are My Items Shipped?

Your items are picked and packed in the order that they are received. There are certain product types that do not ship together. For instance, if you ordered a display and a printed photo, those items will be split and shipped separately. If you receive a partial order, please know that we are doing our best to ship the remainder of your items in a timely manner and as close to the other items as possible.

Do You Provide Tracking Information For My Order?

Yes. Once your order has been fulfilled you will receive a shipment notification by email. This email will be sent to the address you used when you placed the order and will include a tracking number. If you ordered multiple items there is a chance that the items could be split and shipped in separate packages. We do our best to ship all of your items as close together as possible. If your order is split, you will receive separate shipping notifications per package.

Can I Change My Shipping Information?

If you’re needing to change your shipping address, please reach out to our Customer Service team as soon as possible with your order number and updated address information. If your order has not been prepared for shipment yet, our Customer Service team will edit your address for you. If your order has already been shipped, we will be unable to edit the shipping address for you. However, we would be happy to assist as best we can at that time.
If the order is returned to us due to wrong or insufficient address, the customer is responsible for return shipping.
You can change your saved addresses at any time by updating your account information.

Do You Offer International Shipping?

We currently offer international shipping to Canada, other international destinations are not available at this time.

ORDER ISSUES FAQ

Cancellations

Due to our highly automated process, orders go immediately into production. Once your order has been submitted, it is not possible to cancel.

My Order Was Damaged In Transit Or Has A Manufacturer Defect

We know how frustrating this situation can be. If we made a mistake, or your item was damaged in transit, we’ll take care of it. And don’t worry – shipping charges are on us, both for the returned item and the replacement.
If you received a damaged or defective product, please reach out to us within 30 days from the date you placed your order so we can replace it for you. You can reach us at [email protected] It would be helpful if you could provide us with your order number and photos of the damage or defect.

I Haven’t Received My Order

You can find details about our shipping windows per product type by visiting our Shipping Info Page.

I’ve Only Received Part Of My Order, When Will The Rest Ship?

Don’t worry if you’ve only received part of the order that you’ve placed, we haven’t forgotten about it! Due to differing ship times across our products your items may arrive at different times since we like to get them out to you as soon as they become available – as soon as a label is printed for the items you’re expecting, you will receive an email with a new tracking number for that shipment!

I Received An Incorrect Item

Our standard for quality is uncompromising. However, sometimes we do make a mistake and ship the wrong item(s). If you happen to receive an incorrect item from us, don’t worry – we’ll take care of it quickly and hassle-free at no cost to you!Please reach out to us, within 30 days from the date you placed your order, at [email protected] and we’ll be happy to help.

How Can I Track My Order?

Once your order is shipped you will receive a shipping notification that contains tracking information for the item. You can also access this information by logging into your account and selecting the order number in question.

Address Change

If you’re needing to change your shipping address, please reach out to our Customer Service team as soon as possible with your order number and updated address information. If your order has not been prepared for shipment yet, our Customer Service team will edit your address for you. If your order has already been shipped, we will be unable to edit the shipping address for you. However, we would be happy to assist as best we can at that time.
If the order is returned to us due to wrong or insufficient address, the customer is responsible for return shipping.
You can change your saved addresses at any time by updating your account information.

Lost Or Stolen Packages

If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. If the order cannot be located, a new order will be sent to the customer within 7 days.
We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.

MAGNETIFIC ACCOUNT AND UPLOADING CONTENT FAQ

Do I Need To Register To Use The Website?

Only if you want to access functions available to registered users such as:
– Upload your creations in the website
– Be part of the community i.e by making comments, following friends etc.
– Save you purchase history from the store
You do not have to register to make a purchase.
Follow steps here to create an account.

How Do I Create An Account?

Please see our tutorial video on how to create an account and upload content.

How Do I Upload Content?

You need an account to be able to upload content. Please see our tutorial video on how to create an account and upload content.

How Are The Images And Content Uploaded In The Platform Licensed?

Please see Terms of Service for a detailed information and the license content.

What Kind Of Images/Content Can I Upload?

We do offer hosting of images/contents you create through our web-app on our servers only and up to 1MB maximum size per image. Note that only registered users can upload images.
Follow steps here to upload an image.

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